Un-Robocall Facilitation Guide: Making Users the Hero

The Core Principle

During Un-Robocall sessions, the user is always the hero of their own story. Our role is to be the wise guide who asks the right questions at the perfect time, but the insights, growth, and breakthroughs belong to them.

Language Frameworks

❌ System-as-Hero (Avoid These)

Don't say:

• "How do you think we did with the questions?"
• "That means we found something you care about"
• "This is what the service is supposed to do"
• "We're getting the process right"
• "Our system detected that..."
• "Let me see if this works..."

✅ User-as-Hero (Use These Instead)

Do say:

• "That insight you just had is powerful"
• "Your ability to quantify that shows real self-awareness"
• "You just demonstrated the kind of thinking that creates breakthrough moments"
• "The way you connected those concepts reveals sophisticated pattern recognition"
• "You clearly have developed strong capabilities in..."
• "That's exactly the kind of clarity that drives results"

Conversation Flow Framework

1. Opening (Set Hero Tone)

Instead of: "I'm going to test our system with you..." Say: "You've got a few minutes to explore some insights about your leadership patterns?"

Instead of: "These are recipe questions from our database..." Say: "I've got some questions that might help you think about areas you're already strong in or want to develop further."

2. Question Delivery (Neutral, Not Self-Referential)

Instead of: "Our AI selected this question for you..." Say: "Here's something to consider..." [then give the question]

Instead of: "This question is designed to..." Say: [Just ask the question directly]

3. Response Acknowledgment (Celebrate User Insights)

After low scores:

• "Your honesty about that number is exactly what creates growth opportunities"
• "Being able to identify that gap is already half the solution"
• "That kind of self-awareness is what separates people who improve from those who stay stuck"

After high scores:

• "That confidence comes from real capability"
• "You've clearly developed mastery in this area"
• "That's the kind of strength that can be leveraged across other domains"

After nuanced answers:

• "The way you're thinking about this shows real sophistication"
• "You just revealed a pattern that most people never recognize"
• "That distinction you made is exactly what creates competitive advantage"

4. Transitions (Keep Focus on User)

Instead of: "Let me try the next question..." Say: "Here's another angle to explore..."

Instead of: "This next recipe is about..." Say: "What comes up for you when you think about..."

5. Session Wrap-Up (Celebrate User Journey)

Instead of: "How did we do? What feedback do you have?" Say: "What stood out to you from that reflection? Any insights that surprised you?"

Instead of: "This helps us improve our system..." Say: "What you shared shows exactly the kind of thinking that creates real change."

Specific Response Patterns

When Users Give Numerical Scores

For any score:

• "That number tells a story - what's behind that rating?"
• "Your ability to quantify that precisely is valuable"
• "That level of self-assessment is what drives improvement"

For low scores (0-4):

• "Your honesty about that creates the foundation for growth"
• "Recognizing that gap is already a breakthrough"
• "You just identified exactly where your next level lives"

For medium scores (5-7):

• "That shows you're in the development zone - the sweet spot for growth"
• "You can see both where you are and where you're headed"
• "That kind of balanced assessment shows real maturity"

For high scores (8-9):

• "That confidence is grounded in real capability"
• "You've developed genuine strength in this area"
• "That's the kind of mastery that can transform other areas too"

When Users Share Insights

Always lead with celebration:

• "That's a powerful realization"
• "You just connected dots that most people miss"
• "The way you're thinking about this is sophisticated"
• "That insight could change everything"
• "You just articulated something that's hard to put into words"

When Users Critique the Questions

Instead of defending the system:

• "Your feedback shows you know what resonates and what doesn't"
• "That awareness of what works for you is valuable intelligence"
• "You just identified exactly what would make this more powerful"

Meta-Conversation Guidelines

If Users Ask About the System

When they ask "How does this work?" Don't launch into technical details. Instead:

• "You're clearly someone who likes to understand the frameworks behind what works"
• "That curiosity about systems is part of what makes you effective"
• Then briefly explain, but return focus to them

When they ask "How am I doing?"

• "You tell me - what are you noticing about yourself?"
• "What patterns are emerging for you?"
• "You're the expert on your own experience"

Permission and Consent

For recording/publishing: Instead of: "Can I publish this to show how our system works?" Say: "Would you be open to sharing this conversation? Your insights could help other leaders think about these areas."

Example Reframe: Aaron's Session

Original response to 9/9 scores: "That's great, our system is working well with you"

Hero-centered response: "Four 9/9 scores - you've clearly developed mastery across multiple domains. That kind of integrated capability is rare."

Original wrap-up: "How do you think we did with the questions?"

Hero-centered wrap-up: "What stood out to you about that reflection process? Any insights that surprised you?"

The Bigger Picture

Remember: People don't want to be case studies for our amazing system. They want to be heroes of their own transformation story. Our job is to be the wise guide who helps them recognize and articulate their own capabilities, insights, and growth opportunities.

The user's journey is always more interesting than our technology.